In the ever-evolving world of cybersecurity, incident handling has transformed from being a reactive chore to a proactive, strategic necessity. When something goes wrong — a breach, malware infection, unauthorized access — having the right incident handler tools can make the difference between a minor hiccup and a full-blown catastrophe.
Let’s dive deep into some of the top tools that are empowering security teams around the globe in 2025.
1. CrowdStrike Falcon Insight
CrowdStrike Falcon Insight is an endpoint detection and response (EDR) tool. It’s beloved because it doesn’t just collect data — it understands it. By continuously monitoring and recording endpoint activities, it helps incident handlers investigate and respond to threats in real-time. Its cloud-native approach ensures that you get faster detection and comprehensive visibility without heavy on-prem infrastructure.
Key Features:
- Threat Hunting
- Real-Time Response
- Machine Learning for Detection
2. Splunk
Splunk is the giant when it comes to handling vast amounts of machine data. For incident handlers, Splunk’s security-focused version, Splunk Enterprise Security (ES), is pure gold. It can collect, index, and analyze security data from virtually anywhere.
Key Features:
- Advanced Analytics
- Threat Intelligence Integration
- Risk-based Alerting
3. Cynet
Cynet is designed for simplicity and power. It’s an autonomous breach protection platform, which means it can detect, analyze, and remediate threats without requiring constant human intervention.
Key Features:
- Automated Remediation
- Integrated EDR, NDR, and UBA
- 24/7 Managed Detection and Response (MDR)
4. EDR (Endpoint Detection and Response)
Although EDR isn’t a single tool, it’s a category you can’t ignore. EDR tools monitor endpoints for suspicious activities and provide tools to investigate and respond to incidents.
Top EDR tools include:
- SentinelOne
- CrowdStrike Falcon
- Microsoft Defender for Endpoint
Benefits:
- Continuous Monitoring
- Rapid Response
- Forensic Analysis
5. FireEye Mandiant
Mandiant has long been synonymous with incident response excellence. FireEye’s Mandiant Services combine deep threat intelligence with practical incident response skills. It’s the SWAT team you call when the going gets really tough.
Key Features:
- Incident Response Services
- Threat Intelligence
- Crisis Management
6. IBM QRadar SIEM
IBM QRadar is a beast in the SIEM world. It collects, normalizes, and analyzes security data to detect threats. QRadar excels in reducing the “alert fatigue” that overwhelms many security teams.
Key Features:
- Smart Correlation of Events
- Customizable Dashboards
- Integrations with Threat Intelligence Feeds
7. ManageEngine EventLog Analyzer
This is a log management and analysis solution that’s particularly strong for small to medium-sized businesses. ManageEngine EventLog Analyzer helps you spot anomalies and investigate incidents faster.
Key Features:
- Real-time Log Analysis
- Compliance Reporting
- Threat Detection
8. SIEM (Security Information and Event Management)
Again, SIEM is a category, not a single tool. SIEM platforms like QRadar, Splunk, and ArcSight are essential for gathering and correlating data from across your environment.
Benefits:
- Centralized Data Visibility
- Automated Threat Detection
- Forensics and Investigation Support
9. ThreatConnect
ThreatConnect offers a combination of threat intelligence, security orchestration, and incident response capabilities. It’s designed for organizations that want to be threat-driven, not just alert-driven.
Key Features:
- Threat Intelligence Platform (TIP)
- Security Orchestration, Automation, and Response (SOAR)
- Playbook Automation
10. LevelBlue
Formerly known as AT&T Cybersecurity, LevelBlue offers Unified Security Management (USM). It’s a solid choice for companies that want an “all-in-one” security management solution.
Key Features:
- Threat Detection
- Incident Response
- Compliance Management
11. Better Uptime
An incident management tool that also includes monitoring and on-call scheduling. Better Uptime is lightweight but powerful, making it ideal for startups and smaller teams.
Key Features:
- Alerting via Call, SMS, Slack
- Incident Timeline
- Customizable Status Pages
12. Cynet 360
Cynet 360 is an all-in-one cybersecurity platform that covers endpoint, network, and user security. It’s particularly loved for its simplicity and automation capabilities.
Key Features:
- Extended Detection and Response (XDR)
- Auto-Remediation
- Threat Hunting
13. Digital Risk Protection
Digital Risk Protection (DRP) tools monitor your external attack surface — like brand impersonations, data leaks, and exposed credentials. Providers like ZeroFox and Digital Shadows lead in this space.
Benefits:
- Protect Brand Reputation
- Prevent Data Leakage
- Real-Time Alerts
14. Exabeam New-scale SIEM
Exabeam has reinvented SIEM with its “New-Scale” platform. It uses behavioral analytics and machine learning to make detection and investigation smarter and faster.
Key Features:
- Behavioral Analytics
- Threat Hunting
- Timeline-Based Investigations
15. GRR Rapid Response
An open-source incident response framework focused on remote live forensics. GRR Rapid Response lets you search and collect information across thousands of machines.
Key Features:
- Remote Data Collection
- Live Analysis
- Scalable Architecture
16. Incident Analysis
While not a tool per se, incident analysis is the structured process of learning from incidents. Many tools (like Kibana, Grafana, Splunk) aid this, but the methodology matters just as much.
Best Practices:
- Timeline Reconstruction
- Root Cause Analysis
- Lessons Learned Documentation
17. NinjaOne
Primarily an IT management platform, NinjaOne also offers incident response features like remote access, patch management, and alerting.
Key Features:
- Real-Time Monitoring
- Patch Automation
- Remote Remediation
18. OpenVAS
An open-source vulnerability scanner that helps incident handlers find security weaknesses before the bad guys do.
Key Features:
- Vulnerability Assessment
- Reporting
- Regular Updates with Community Feeds
19. Opsgenie
Owned by Atlassian, Opsgenie is an incident management and alerting platform that integrates with your monitoring tools. It’s especially strong in coordinating on-call responses.
Key Features:
- On-Call Scheduling
- Escalation Policies
- Alert Aggregation
20. Check Point Incident Response
Check Point provides both incident response services and tools through their Incident Response Team (CPIRT) and software solutions.
Key Features:
- Threat Emulation and Extraction
- Malware Analysis
- Digital Forensics
21. SolarWinds Security Event Manager
SolarWinds SEM is a lightweight but powerful SIEM tool that’s perfect for SMBs who want basic log correlation and real-time event monitoring.
Key Features:
- Automated Threat Detection
- File Integrity Monitoring
- Built-in Compliance Reporting
22. AT&T USM Anywhere
AT&T USM Anywhere is a cloud-native security monitoring solution that combines asset discovery, vulnerability assessment, intrusion detection, and SIEM all in one.
Key Features:
- Cloud and On-Prem Monitoring
- Built-in Threat Intelligence
- Compliance Management
23. Freshservice
Freshservice by Freshworks is an ITSM tool that incident handlers often love for ticketing, asset management, and automation.
Key Features:
- ITIL-Compliant Service Desk
- Workflow Automation
- Integration with Monitoring Tools
24. Integration — The Secret Sauce
All these tools are great, but their true power comes when they’re integrated.
Imagine:
- Splunk alert triggers an Opsgenie notification
- CrowdStrike Falcon isolates the infected endpoint automatically
- Mandiant consults for deep forensics
- ThreatConnect enriches incidents with threat intelligence
Integration ensures:
- Faster Detection
- Automated Responses
- Reduced Human Error
Popular ways to integrate include:
- APIs
- Webhooks
- SOAR Platforms (like Palo Alto Cortex XSOAR)
Wrapping Up
In 2025, handling incidents isn’t just about having the most expensive tool. It’s about having the right combination of tools and smart processes.
If you want to thrive in cybersecurity incident handling, aim for:
- Visibility across all your assets
- Speed in detection and response
- Intelligence in understanding threats
- Collaboration between tools and teams
Whether you’re a one-person army or a 100-person SOC, picking the right tools — and making them work together — is the real game-changer.
Ready to build your ultimate incident handling stack?
Stay sharp. Stay safe.
